GroupLink Corporation was organized in 1993 to enable its customers to increase revenue, manage customer relationships and deliver world-class customer service. GroupLink's vision is to delight its customers by delivering high-performance support services, support materials, and software solutions that leverage existing IT investments. GroupLink strives to exceed customers' expectations through its best practices help desk and CRM solutions.
GroupLink’s everything HelpDesk is a mobile, web-based, user-friendly help desk solution. This software fulfills the needs of multiple departments, including HR, IT and Maintenance, for request/resolution tracking and workflow management. The implementation of this solution will increase effectiveness and reduce total cost of ownership (TCO). everything HelpDesk is designed for Microsoft, Novell, Mac and Linux environments. It features powerful integration with GroupWise, Exchange, Outlook, Gmail, Yahoo!, and other SMTP email servers, as well as technologies such as: OES, SLES, eDirectory, ADS, Open Directory, ZENworks, and Linux.
GroupLink's ContactWise CRM centralizes and manages contact information for organizations of every size. This solution provides technological and business benefits, including key integration with email, mobile devices, application and data. Implement this software to capture all critical data and potential revenue, and manage costs with reduced work time.
Specialties
Preventive Maintenance, Software, Help Desk, CRM, Customer Relationship Management, Novell, GroupWise, Outlook, Service Support, ZENworks, Workflow
