GLOPORE IMS

GLOPORE IMS is a pure-play IT Service Management (ITSM) Company headquartered in Bangalore. GLOPORE IMS with its mix of ITSM service offerings helps organizations to integrate their IT Strategy and Business Strategy within their IT operations to improve Quality of IT Services while reducing the total cost of ownership by up to 40-60%. GLOPORE IMS has carved a niche for itself in the ITSM space and is one of the top providers of ITSM \ ITIL \ COBIT best practices based Consulting, Training and Managed IT Services. With niche ITSM practice and IMS delivery capabilities, GLOPORE IMS caters to Enterprises and SMEs to serve ITSM delivery partner.

GLOPORE IMS’ ITSM service offerings include:
1. Onsite and Remote IT Infrastructure Management Services (IMS\RIM)
a. Enterprise IT Helpdesk \ Service Desk
b. End User/Desktop Support Services
c. Monitoring and Management of IT Infrastructure
d. IT Assets and Vendor Management

2. Remote Technical Support Services (RTSS)
a. 24*7 Online Technical Support Services for SMBs and Individuals

3. IT Infrastructure and Technology Solutions (ITS)
a. Plan, (Re) Design and (Re) Deployment of IT Infrastructure Solutions
b. Technology Solutions – SaaS \ On-Demand \ Op-ex based ITSM \ CRM \ HRM Solutions

4. Consulting and Training Services (CTS)
a. ITIL & ISMS Trainings and Consulting
b. ITSM Best Practices Implementation and Assessment
c. Enterprise certification Consulting and Implementation services - ISO/IEC 20000 and ISO/IEC 27001
d. Green IT Consulting

5. IMS Gurukul (IT IMS on-the-job finishing program for graduates)
a. Service Desk and Infrastructure Monitoring and Management Professional Certification

Specialties

Managed Services, IT Infrastructure Management, Remote Infrastructure Management, IT Service Management, IT Services, ITIL Consulting and Training, ISO20000, ISO27001, COBIT and Green IT