Global Speech Networks

Global Speech Networks Activity on LinkedIn

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  Global Speech Networks Most business leaders consider Cloud and CPE mutually exclusive... but can they work together?

  

  Join the Industry Experts globalspeechnetworks.com.au

  May 29, 2012 It’s easy to find an article on Cloud, but not as common to find an article on Cloud and on-premise equipment. Yet, it is true – Cloud CAN be implemented with an on-premise component. Here at GSN, we prefer...

  12 hours ago
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  Global Speech Networks Never overlook the importance of customer convenience...

  

  Join the Industry Experts globalspeechnetworks.com.au

  May 28, 2012 You don’t need to be in the medical industry to understand the relevance of this article. What Zocdoc, and other appointment-setting websites or apps are trying to achieve, is a highly convenient customer service....

  1 day ago
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  Global Speech Networks Today marks GSN Melbourne's last day in our Albert Rd, South Melbourne offices! Due to the huge growth we've experienced this year we had to find a larger space. From Monday, we'll be located on Level 8, 636 St Kilda Rd in Melbourne. Rumour has it that we'll even have an Executive Briefing Centre to showcase best practises within the contact centre industry... we'll keep you posted!

  4 days ago
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  Global Speech Networks Why is 2012 the Year of the Cloud?

  

  Join the Industry Experts globalspeechnetworks.com.au

  May 24, 2012 2012: the year of the Cloud… but why? Well, if you ask Nathan Elcoate from CloudTech, it’s because of the post-GFC business environment and the need to increase efficiency. Businesses need to be highly productive...

  5 days ago
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  Global Speech Networks Does your job require you to balance innovation, quality AND cost-cutting? You might just be a CIO...

  

  Balancing innovation, quality and cutting costs globalspeechnetworks.com.au

  CIOs certainly have their work cut out for them. A group of IT executives spoke to the challenges CIOs face at the MIT Sloan CIO Symposium in Cambridge, Massachusetts. It seems that CIOs are walking on a tightrope,...

  6 days ago
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  Global Speech Networks Have you ever bypassed your IT department to use a Cloud-based application? Well, you're not alone...

  

  Join the Industry Experts globalspeechnetworks.com.au

  May 22, 2012 More and more people are willing to ignore their IT department and make the most of Cloud on their own, according to research by IDC. Is this really such a huge concern? Well, maybe not. Despite constant worrying...

  7 days ago
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  Global Speech Networks To be good at social media, be good at your own business...

  

  Join the Industry Experts globalspeechnetworks.com.au

  May 17, 2012 This fantastic article by Jon Gatrell, from Pragmatic Marketing, is highly relevant for those in the contact centre industry thinking about trying their hand at social media. Jon points out that it’s ridiculous for...

  12 days ago
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  Global Speech Networks What can we learn from Facebook? Mark Zuckerberg has an eye for user experience...

  

  Take a leaf out of Facebook's book globalspeechnetworks.com.au

  May 15, 2012 Sure, Facebook probably gets a few more hits than your website; however, there is much to learn from the importance Mark Zuckerberg places on user experience. Trying to drive your customers to your website for...

  14 days ago
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  Global Speech Networks Are IT execs boycotting the cloud?

  

  Join the Industry Experts globalspeechnetworks.com.au

  May 14, 2012 A lack of confidence in the Cloud may be slowing its deployment, according to an article in Cloud Computing online. At first glance, this news is alarming… are IT execs boycotting the Cloud? Not really, but it...

  15 days ago
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  Global Speech Networks Have you ever experienced an outage in one of your customer service channels? Of course you have... remember, how you deal with it makes all the difference.

  

  Join the Industry Experts globalspeechnetworks.com.au

  May 11, 2012 George Gorsline’s recent article in CIO.co.nz stresses the importance of 24/7 customer service actually being available 24 hours a day, seven days a week. Outages should be the exception, not the rule; however, the...

  18 days ago

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