The Fizzback Group are innovators in customer engagement. Founded in 2004, the award winning Fizzback solution helps companies to listen, respond and act in real-time to their customers’ comments. Feedback captured at the point of experience is analysed automatically using a unique artificial intelligence engine, driving relevant responses, prompting company action and providing powerful insight into the voice of a previously silent majority. Fizzback enables businesses to derive true economic benefits by increasing customer lifetime value and positive word-of-mouth.
Specialties
Customer engagement, customer experience management, employee performance management
New hires at Fizzback
Fizzback Company Blog
- May 25, 2012
- May 22, 2012
- May 10, 2012
- Apr 28, 2012
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Using Next Generation CEM to identify and engage your "superpromoters"
Apr 20, 2012
