First Call Resolution is a domestic-based provider of outsourced live agent call center and business process services to the consumer products, prepaid, wireless, medical, financial, high tech, insurance, healthcare, telecom, mobile technologies and internet / ecommerce industries. Our focus is on building creative, flexible outsourcing solutions, typically augmenting existing customer care desks and helping to fill in support gaps wherever needed.
Our goal is to be the most respected outsourcing provider in the industry,
Headquartered in Roseburg, First Call maintains 3 Oregon contact centers: Roseburg, Coos Bay and Grants Pass. Our capabilities include technical support / troubleshooting, customer service, order processing and sales support.
Channels of service and support include phone, email, web chat, data entry, social media support, as well as business process outsourcing.
Specialties
Call Center Outsourcing, Business Process Outsourcing, Teleservices, Email and Web Chat Support
