Fifth Quadrant is a Service Strategy and Research Consultancy focusing on voice, face-to-face, online, correspondence and social media service channels.
Our purpose is to change the way organisations think about Service Strategy and to ensure it has on-going presence at the Boardroom table.
From working with organisations over the last 15 years, we know that Board and C-level Executives typically focus on four strategies: Finance; Marketing & Sales; IT/Operations; and Human Resources.
At Fifth Quadrant, we believe it is long overdue that Service Strategy sits rightfully alongside and integrates with these other four strategies.
We provide a truly multi-channel and enterprise-wide focus with expertise across the 5 major service channel categories:
- Voice
- Face-to-Face
- Online
- Correspondence and
- Social media
Fifth Quadrant delivers an unrivalled level of knowledge, subject matter expertise and proprietary methodologies to ensure organisations have highly effective Service Strategies.
Different to other consultancies, we are able to offer an integrated programme including strategy development and execution, service research, market analysis, diagnostic assessment of service performance and training.
We are able to do this by having more data and information related to service than any other company, meaning we are able to offer tremendous insight, value and direction to Service Strategy and customer experience.
Specialties
Service Consulting, Service Research, Analyst Services, Service Training, Online Publishing & Social Media
