A customer engagement and insights agency in Newcastle with an extensive range of large clients across the UK in lots of different markets covering the public and private sectors. The company uses an extensive range of methods to measure customer service excellence and gather brand, product, stakeholder and process insight. Explain is at the forefront of social media engagement and research with its digital partner Better Brands.
Specialties
Customer satisfaction and service improvement research including tracking studies, Product, service, brand and campaign development and evaluation, Stakeholder consultation and B2B research, Social marketing and social research, Social media engagement
