Founded in 2004, Etiya has been designing, developing and realizing Business&Operation Support Systems and conducting Systems Integration.
Since its foundation Etiya has become the leading supplier of CRM systems in Turkey that currently has reached a volume of thousands of users and millions of customers.
Our mission is to understand and meet the needs of our clients by delivering high quality value-added solutions.
In order to meet the individual needs of our clients, our experienced business analysts and system engineers deeply analyzes the business processes to design unique and optimized solutions.
Our qualified consultant team help our clients to align their business processes with TMFORUM Business Process Framework (eTOM), to remove any imperfections in their processes.
We have extensive experience in Telecommunication Business Processes working with the biggest telecom operators in Turkey to help them define, develop and bring to market their new products and services.
Telaura CRM Suite received Oracle Most Inpressive Customer Projects Award in August 2011. Using the latest technology and standarts, system was rolled out over a night replacing distributed legacy systems of the biggest ISP in Turkey succesfully in August 2011.
Specialties
Telco CRM, Telco Order Management, Telco Product Lifecycle Management, Complaint Management, Churn & Retention Management, Campaign Management, Opportunity Management, Inventory Management
New hires at etiya
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Order Management & Integration Team Leader
Came from...
TTNET, Senior CRM & OM Support Specialist
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