Ethos Consultancy

One of the leading provider in delivering Customer Service Solutions across the Middle East, with the Head Office in Dubai. We believe that customer service is one of the most important factors differentiating business performance and success between competitors.

Our approach is simple but cost effective, and from our client's perspective highly beneficial. With a wide range of Solutions, and strategic partnerships with global thought leaders, we have the expertise that can help your company achieve long term financial gains.

Ethos' Mystery Shopping, Customer Satisfaction Surveys and Benchmarking Solutions can be used to identify performance gaps.

Remedial training or consultancy solutions are offered to be implemented by our bilingual training and consultancy teams;

Jawebny is the World's first Arabic Centric Feedback Management System, with the capability of being implemented in any language.

Ethos is also the Regional TICSI Partner for the International Customer Service Institute, with exclusive implementation rights for all TICSI Solutions throughout the MENA Region.

All of Ethos' Solutions have the overall aim of enhancing all of their clients' brand equity through improving customer experience.

For more information, please visit www.ethos.ae

Specialties

Customer Service, Mystery Shopping, Employee Satisfaction Surveys, Customer Service Benchmarking, Customer Service Consultancy Middle East, Customer Satisfaction, Customer Loyalty, Customer Retention, Sustainable Customer Service Improvement