Since 2003, EPIC Connections has been providing a no-cost service assisting clients with their customer contact initiatives by applying a consultative approach to outsourcing. We assess a client’s goals and objectives and align them with a best-in-class contact center outsourcing provider. In addition, EPIC remains engaged with the client for the duration of the program to ensure its success. It has more than 175 business process outsourcing providers in its global network which provides EPIC Connections with an increased selection and the ability to negotiate more competitive rates. The EPIC Team takes the guesswork out of choosing the right customer contact provider.
EPIC’s large global network of business process outsourcers provides a diverse set of services. We have screened each provider for quality and expertise and we renew them on an annual basis. The diversity of the EPIC network allows us to find the right partner that matches not only the industry, channel, delivery location and service requirements, but to have demonstrated experience, financial stability and the right cultural fit with the client.
Our network of providers support:
• All sizes of opportunities
• Every industry vertical
• All types of programs
• An extensive global footprint
• A wide variety of technology and value-added solutions
http://www.epicconnect.com
Corporate Office: 402-884-4700
Specialties
Outsourcing Advisory Services, Outsourcing Selection Services, Contact Center, Call Center, Outsourcing, Business Process Outsourcing, BPO, Consulting, Global Delivery, Multi-vertical, Multi-channel, Customer Care, Technical Support, Sales, Back Office, Language Support
