eg is a back office optimisation software company specialising in two core solutions.
The eg operational intelligence® software suite provides historic, real-time and predictive Management Information about all the factors affecting operational performance. It enables Managers and Team Leaders to make the right operational decisions to effectively measure, manage and improve customer service delivery.
eg operational management Implementation and Training services deliver a consistent approach to actively managing work, people and processes anywhere in the world. When used with our software we guarantee to improve operational effectiveness: customer service, quality and productivity standards will improve, rework will be minimised, bottlenecks unlocked and costs reduced.
These two solutions provide a common tool-set and language to deliver a step change in operational performance in short timescales.
Our solutions are tried, tested and proven to work in any organisation where process driven operations are critical to business performance.
eg guarantees a return on investment and is paid based on the results delivered - implementations pay for themselves, typically within 6 months.
Reduce costs and achieve guaranteed improvements by implementing our solutions
Our clients include: The Co-operative Financial Services, Nationwide, Aviva, Legal & General, Standard Bank and Resolution Health (South Africa).
Specialties
operational management, operational intelligence, back office optimisation, productivity improvement, performance improvement
