Welcome to Echo-U
We may be a new name to you but to our business partners we facilitate the seamless connection between their business and their customers.
Formed in 2001 and based in the heart of Newcastle’s Quayside, we recognise that there is a need for intelligent customer contact delivered by motivated and friendly people. Our success has been gained by building a reputation based on trust, transparency and a service which provides value for our clients.
Echo-U delivers a wide range of innovative and value added business process management services across the customer lifecycle. All our services are provided by enthusiastic people dedicated to the success of your business.
As an outsourcer, sharing information with our clients in an accessible, straightforward and timely fashion is critical to maintaining strong and transparent relationships. All campaigns provide our clients with real time remote operational access to a range of statistics as well as access to all calls either made or received on their behalf. We use best of breed technology to ensure that all campaigns are managed safely and securely on a robust platform.
The transparency, accessibility, and reporting capabilities of our systems create a level of communication with clients that is truly second to none within the outsourcing industry.
Specialties
Lead Generation / B2B / B2C, Outbound / Inbound Sales / Telemarketing, Outbound Lead and Appointment Generation, Customer Satisfaction / Retention / Incentivisation, Inbound Customer Care and Response Management, CRM Design and Build
