Desk.com is a Web-based social help desk with an "out-of-the-box" support solution--you can be up and responding to customer inquiries in minutes. Desk.com's sophisticated tools make it easy to deliver awesomely responsive customer support by email, mobile, chat, phone, self-service FAQ, and social networks like Twitter and Facebook.
Delivering customer service over social channels is part of a broad shift in how businesses relate to their customers. One customer now has the ability to influence thousands. As social networks increase in popularity, and as customers demand service in those channels, Desk.com is there in real time.
Some key benefits of Desk.com:
➤ Simple: Get started in 60 seconds. Desk.com is easy to set up and easy to use. Get your whole team using it right away, and it requires no IT support.
➤ Social: Support your customers on Twitter and Facebook alongside traditional support channels like email and phone.
➤ Mobile: Desk.com Mobile puts a help desk in your pocket. Now you can respond to customers on the go, wherever you are, on any HTML5 smartphone, including iPhone, Android, and BlackBerry.
➤ Affordable: Your first Desk.com Agent is free; additional full-time Agents are $49 per month. Flex (Part-Time) Agents pay $1 per hour of usage. With Desk.com you can put your entire organization in touch with the customer, and not break the budget.
Desk.com App Demo: http://youtu.be/gFEbcDojo1A
Specialties
Social Help Desk, Affordable Customer Service Tool, Mobile Help Desk, All-in-One Support Solution, Easy-to-Use Customer Service Tool, Cloud-based Customer Service Tool
New hires at Desk
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Manager of Email Marketing & Operations
Came from...
CAMICO Mutual Insurance Company, Senior Marketing Specialist
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