CTL Europe is a provider of outsourced customer and IT support services that operates from a call centre in Wembley, London.
With exclusive access to SmartDesk contact centre technology, we can help reduce your operational costs, improve your IT efficiency, helping monitor the customer side of your business, give you the peace of mind to concentrate on your core business.
We can provide trained agents within a 24/7 secure, multimedia premises, supporting activities such as:
• Customer helpdesk system
• CRM services
• First and second line IT support management
• Managed IT services
• Upsell, Retention and Winback campaigns
• Specialised services including out-of-hours support, 24/7 support, Gift Aid recovery, appointment reminders, incident management and product recall.
Specialties
Business Process Outsourcing (BPO), CRM, 24/7 and multilingual customer support, IT outsourcing, Office space outsourcing, Product Recall, Disaster Recovery, Gift Aid reclaim on charity donations, SmartDesk systems
