CTI Group

CTI Group is a leading developer of telecommunications solutions for fixed, mobile and converged communications. Our applications for analytics and reporting, ebilling, interaction recording and quality management are utilized by carriers, service providers, multi-national corporations and their customers around the world.

CTI Group applications are used to monitor, measure and manage the complexities of unified communications environments for organizations of all sizes. Our solutions represent more than 30 years of experience in converting the content from our call traffic detail, e-billing and telephony workflow tools into actionable information.

• Analysis 7

Analysis provides in-depth telecom and communication systems billing analysis suitable for Multi National
Corporate Customers (MNC) to residential single user customers.


• Proteus and Proteus Trader

Proteus is a market leading product suite of call accounting, or call logging, software applications. It is
designed to provide companies with detailed insight and reporting of their communication systems.


• Smart Record & SmartInteraction Suite

The SmartInteraction Suite is a comprehensive toolset that enables carriers, service providers, and hosted or
enterprise contact centers to make their voice interactions actionable. These tools provide the means
to expand customer intelligence through recording, analytics, audio mining, and call handler evaluation.