CS Week is the premier educational conference for meter-to-cash professionals in gas, electric and water/wastewater utilities. CS Week venues include CS Week College, CS Week Synergy Groups, Executive Summit and Conference 36 with its workshops and Exhibit Hall. Each reflects an integral commitment to “expanding excellence in customer service” by providing utility professionals at every level with valuable, timely information on the latest solutions and strategies in customer services, best-practice business processes, smart grid readiness, AMI/MDM, field service, DSM, consulting and cutting edge technology.
CS Week 2012 - April 30 - May 4, 2012 at the Gaylord Texan in Dallas/Ft. Worth, TX - offers utility professionals outstanding speakers on topics from best practices in customer-facing services to revenue enhancement and the impact of the Smart Grid on the entire spectrum of customer service. The technology changes, the economic environment changes and the utilities themselves change, but through 36 years, CS Week stays abreast of change and anticipates the needs created with innovative educational venues for top executives to managers and supervisors.
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Specialties
customer engagement, education conference, call center, credit &collections, Executive Summit, AMI, Smart Infrastructure, field customer service, customer engagement, Expanding Excellence Awards, meter-to-cash, IT customer service, smart grid, billing & payments
