As a global leader in relationship management, we help our clients deliver a superior service experience to their customers and employees. Whether applying the expertise of our global workforce to customer management, BSS/OSS solutions, we are passionately committed to reliable delivery and unparalleled client satisfaction. Convergys serves more than half of the Fortune 50 companies in over 70 countries.
Product & Service Information: 1-800-344-3000
Specialties
Relationship Managment, Customer Service, BPO, Contact Center, Call Center, Speech Self-Service Applications, Interactive Voice Recognition, IVR, Speech Recognition, Speech Applications, Customer Relationship Mgmt, Customer Experience, Managed Service
New hires at Convergys
-
-
-
-
VP, Account Management
Came from...
Convergys Corporation, Sr. Director, Business Development
-
Convergys Activity on LinkedIn
-
Convergys Convergys is going to the Mobile World Congress! Learn about our participation and how you can get involved on our event page: http://linkd.in/xjfVad -
Convergys Originally showcased in B/OSS’ BSS Evolution Blog, Carl Davies' latest piece covers cloud computing and BSS
-
Convergys New Blog: Bridget Trask explains how companies can provide a consistently satisfying experience regardless of channel.
-
Convergys A bylined article by Convergys' own Kit Hagen featured in GreenBiz.com discusses the importance of the customer experience to the mainstream adoption of electric vehicles (EVs). According to Kit, without thinking through the end-to-end, car-to-cash process in terms of how owners will charge and pay for the energy consumption of their EVs, consumers will continue to be hesitant to buy, regardless of the purchase price. In his article, Kit describes a solution that is able to handle the various charging models for electric vehicles and makes the transactions simple and easy for the customer.
-
Convergys Doug Jones, Director of Solutions Engineering, speaking at Microsoft's CRM360 Summit about Convergys' solutions for the utilities industry.
-
Convergys has a new Sr. Team Leader/Assistant Manager
Sivasis De is now Sr. Team Leader/Assistant Manager
-
Convergys has a new Customer Service/Sales Associate
Blair Hawley is now Customer Service/Sales Associate
-
Convergys New Blog: Convergys' Carl Davies explains how cable and satellite companies can leverage Smart BSS to create a sterling user experience.
-
-
Convergys In a new blog, Convergys' own Andy Corkhill discusses the impact of billing on customer experience http://www.convergys.com/insights/guest/smart-grid-customer-experience-begins-with-the-bill/
