Premiere Support

4 professionals on LinkedIn recommend this product

Product Overview

Premiere Support takes the Express Support package one step further by providing a guaranteed on-site presence from 4 hours per week at a minimum all the way to multiple full time IT staffers depending on the size of your business. Connetic on-call technicians further augment the on-site staff whenever additional support is required, at no additional charge. This service level provides an on-site technician backed up by industry leading practices, a 24x7 toll free live answer help desk, and as many additional technicians as a new rollout or system-wide deployment may require.

24x7 Help Desk Support
Network Operations
Weekly Strategic Decision Support Meetings
Same Day On-Call Support
On-Site Support
Executive Concierge Service (In-Home Support)
$150 per user

4 Professionals recommend Premiere Support

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Stephen Turkowiak, Controller at Regulus Therapeutics
Greater San Diego Area
Regulus has been working with Connetic for over three years, and we think they do a fantastic job. As a Finance person responsible for IT at a growing biotech company, I would be lost without their constant support and management of our IT infrastructure. There is no way Regulus could build the same IT support function/expertise within our organization at a cost comparable to what Connetic charges. I and Regulus are very happy that we work with Connetic.
- March 28, 2011
Marcos Gomez, Information Technology Manager at Sapphire Energy
Greater San Diego Area
I've been working with Connetic for several months now and I cannot recommend them more strongly. My options are to either to employ 1 to 2 full-time IT technicians, or outsource to Connetic's staff and their diverse skill set. They seem to have an expert in every area that we have a need for. Their staff is truly a jack of all trades and a master of all trades. In addition they are a pleasure to work with, both from my point of view as an IT Manager and from my user's point of view.
- March 25, 2011
Michael Fitzsimmons,
Greater San Diego Area
I found Connetic to be a refreshing change from the IT support I've had in the past. They are very organized and detail oriented, and they follow through to completely finish a project without leaving loose ends. Their expertise is very high and they really go the extra length to do it right.
- March 25, 2011
Chuck Phillips, CTO at Digitaria Interactive, a JWT/WPP Group Company
Greater San Diego Area
Connetic has supported us for several years now. They are agile, responsive, and, most importantly, they are experts. In my experience, their first tier support staff are more experienced and knowledgable than the upper tier support at other companies we have had dealings with. Their upper tier support people are impressive and seem to always have the answers. We are in good hands.
- March 25, 2011

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