Express Support
Express Support
1 professional on LinkedIn recommends this product
Product Overview
Express Support adds a 2-hour guaranteed emergency response (1 hour typically) to our total support offering and includes scheduled project implementation at no extra cost, ever. Express Support is for companies who depend on their IT systems at all times. When your IT infrastructure is mission critical, Express Support is the service level for you. And, since you get guaranteed scheduling on new project implementations without a separate project contract, you know that you're never going to have any unexpected costs. Express Support is our most popular service level.
- 24x7 Help Desk Support
- Network Operations
- Monthly Strategic Decision Support Meetings
- Same Day On-Call Support
- $100 per user
1 Professional recommends Express Support
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Eric Wennerstrom,Greater Chicago Area
We use Connetic for our network administration and helpdesk functions, and they do a phenomenal job. I can't say enough about the service improvement we've experienced after switching from a single network administrator to Connetic. We have a fixed price, our users have a single 800 number to call for all issues, and the Connetic technicians are polite and competent. Overall this is a terrific service that I'd recommend for small to medium size businesses that are in need of more control of their environment without the surprises that may come from hourly fee-based services.- March 25, 2011
Disclaimer:
Minimum service level offered for public companies with SOX reporting requirements.
