Confero is a leading provider of customer experience research services to leading national brands, multi-unit and independent growth companies. Customized solutions measure, monitor and report on frontline performance and customer satisfaction so clients get the business intelligence needed to grow sales, build brand loyalty and increase bottom line results.
Services include onsite mystery shopping, business intelligence competitive studies, recorded telephone mystery shops, voice of the customer (IVR) surveys, web surveys, compliance audits and on the spot rewards.
Whether the need is for a one-time business intelligence audit or an ongoing customer experience measurement initiative, Confero’s experienced team has executed customized programs for clients in a variety of industries across a number of service channels.
SERVICES:
Onsite and telephone mystery shopping.
Customer surveys
Customer Exit Interviews
On the Spot Rewards
Competitive Intelligence
Compliance Audits
CLIENT INDUSTRIES:
Food and beverage
Banking
Retail
Supermarket and grocery
Automotive
Entertainment and Travel
Hospitality
Education and campus services
Healthcare and medical
Marketing and brand agencies
DELIVERY CHANNELS:
In-store, drive thru, dine-in, carry out, delivery, call ahead
Telephone: At unit and call center level
Web and online store
Merchandising and Pricing
Product Presentation and POP
Audits of conditions: Signage, product
Specialties
mystery shopping, IVR, customer satisfaction research, web surveys, secret shopping, secret shops, mystery shops, business intelligence, compliance, field audits, telephone mystery shopping, recorded telephone mystery shopping
