ComsysConnnect is part of the Comsys Group and offers hosted contact center solutions. ComsysConnect originated from the technical possibilities of interactive telephony specialist and service provider Comsys bundled together with the practical experience of virtual call centres in The Netherlands.
ComsysConnect systems handels more than 5 million customer contacts per year.
ComsysConnect is a very easy-to-understand organisation with short lines of communication and consists of a team of enthusiastic and professional project- and IT employees, who can fulfil customer requirements in practice through their daily work in the contact centre.
Efficiency:
ComsysConnect provides a number of unique functionalities to significantly increase the efficiency of contact centres. This is best illustrated by the system characteristic which allows ‘blending‘ of inbound as well as outbound calls, and which automatically allocates a call to an available agent. This ensures that the time of the call centre employees is used as effectively as possible. The system will interpret questions from customers which are received by e-mail, website, chat or text messages (sms) as inbound calls, and will thus be automatically transferred. Due to the fact that all these activities are combined, the work of the employees remains varied.
Specialties
Hosted Virtual Contact Center solutions
