Ciqual enables exceptional mobile broadband performance and customer service through innovative, real-time monitoring and analysis of the end user experience.
At Ciqual we equip Mobile Operators with real time knowledge and true end-to-end visibility of the customer experience, enabling them to deliver cost-effective customer service and superior mobile broadband to the delight of their customers.
Our break through software solutions are specifically designed to deliver the most accurate, dynamic view of mobile broadband service and user experience. Session Insight, our state of the art application, provides real-time analysis and diagnosis of mobile broadband on smartphones, laptops, tablets and other portable devices.
We help our clients achieve exceptional service quality and empower call centre operators with the knowledge they need to proactively resolve enquiries in a quicker and more effective manner. Mobile Operators also enlist our expertise to conduct competitive benchmarking and customer experience studies, giving them competitive advantage and a unique insight to customer needs.
Founded in 2007, CIQUAL is engaged with some of the world’s largest mobile operators, System Integrators and device suppliers.
The company has offices in the UK and Australia. Research, development, marketing and customer support functions are located in the Edinburgh, Scotland headquarters.
To find out more, please visit our website www.ciqual.com.
Specialties
Mobile Broadband Service Quality Analysis, Competitive benchmarking, Passive Performance Management, Consumer Research and Feedback Analysis, Proactive Customer Care
