The Carphone Warehouse was founded in 1989 to bring mobile services to consumers. The market has always been complex and our aim from the very beginning has been to offer our customers simple, impartial advice while also offering outstanding value.
As a result we have grown from a handful of stores operating exclusively in the UK selling mobile handsets and contracts, to a European-wide platform of over 1,500 stores in 10 countries, providing a wide range of mobile and residential telecoms services.
Our business is divided into two main divisions:
— Distribution - comprising our stores, websites, direct sales and insurance operations; and
— Telecoms Services - comprising our customer management services, TalkTalk (our residential phone business), and our service provision operations. To find out more, please visit our corporate website, www.cpwplc.com.
Five Fundamental Rules
At The Carphone Warehouse everything we do is based on our 'five fundamental rules'. The rules speak for themselves and need little embellishment. However, it is worth stressing that the rules are applied not just in our stores, but in our call centres and support functions too, to ensure that we provide the best possible customer experience.
1. If we don't look after the customer, someone else will.
2. Nothing is gained by winning an argument but losing a customer.
3. Always deliver what we promise. If in doubt, under promise and over deliver.
4. Always treat customers as we ourselves would like to be treated.
5. The reputation of the whole company is in the hands of each individual.
Specialties
Smartphones, Broadband, Tablets, Connected Technology
New hires at Carphone Warehouse
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Customer Service Advisor
Came from...
FCI International Limited, Business Development Manager
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Carphone Warehouse Activity on LinkedIn
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Carphone Warehouse has a new Retail Branch Manager
Gary Bamber is now Retail Branch Manager, was Branch Manager at The Carphone Warehouse
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Carphone Warehouse has a new Web Analyst
Kehinde Popoola is now Web Analyst, was Web Analytics Configurator at SAGA
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Carphone Warehouse employee update:
Gary Bamber is now Training and Support Specialist, title was previously STAR Training and Support Lead at Carphone Warehouse
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Carphone Warehouse has a new Store Manager
Zeeshan Afzal is now Store Manager
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Carphone Warehouse has a new Community Assisntant
Debbie Close is now Community Assisntant, was Counter Intelligence Agent at Geek Squad
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Carphone Warehouse has a new Sales Consultant
David Booton is now Sales Consultant, was Proprietary Products Customer Services at Flambeau Inc.
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Carphone Warehouse has a new Senior Retail Marketing Executive
Ali Gordon is now Senior Retail Marketing Executive, was Marketing Coordinator at Steinhoff International
