Today, Calcom Group is widely recognised as an authoritative and informed industry voice on the two key agenda items for every customer service organisation – people and performance.
Calcom transforms customer service organisations to increase customer experience, improve employee satisfaction, whilst reducing the cost to serve. Time and time again, Calcom’s outstanding track record revolutionises the way leaders and staff think, behave and perform, making a significant and measur-able impact on customer and people experience. We are obsessive about inspiring performance and delivering results.
Central to Calcom’s philosophy is that great people deliver a great customer experience, which in turn builds great organisations. For over 15 years Calcom has unlocked the potential of customer facing teams, from frontline to boardroom.
Calcom was founded in 1992 by Natalie Calvert, and rapidly became a leader in the transformation of customer service organisations.
Across the private and public sector Calcom creates a powerful alignment between your performance, people and your customers. Our clients include BT, O2, HSBC, Cabinet Office, Allianz, RBS, DVLA, Royal Mail, British Council, Department of Work and Pensions, Camelot, Metropolitan Police.
We are also proud sponsors of:
•Institute of Customer Service (ICS) national convention – overall sponsor
•Customer Contact Association (CCA) annual conference – gold sponsor
Specialties
world class customer service *delivering insight * developing people * optimising performance
