Beetil is an easy to use SaaS based service management tool aligned to the ITIL framework.
Beetil targets small and medium sized businesses that want to follow good service management practices but have been deterred by the enterprise-level complexity and cost of most of the tools out there.
Using an ITSM tool shouldn’t be like sticking needles in your eyes. Beetil focuses on ease of use and simplicity while still delivering the features giving the most value to businesses and their customers. It includes incident, problem, change, release and configuration management, and contains a customer portal for customers to log and track their own incidents/requests. Knowledge management and service catalogue are coming very soon too. There's a free 30 day trial at Beetil.com.
Specialties
SaaS, ITSM, ITIL, SMB, web 2.0, IT service management, intuitive, easy to use
