Welcome to Avaya Products and Services
Avaya is a global leader in enterprise communications systems. The company provides Unified Communications, Contact Centers, Data solutions and related services directly and through its Channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.
Avaya recognizes the need to leverage innovation to transform the way people communicate and collaborate. Avaya understands the hurdles businesses of all sizes face and the obstacles that must be overcome to enable them to provide enhanced service to their customers; service that is better and faster than ever expected and delivered with the same high standards of reliability and superior quality.
Avaya is focused on a market driven innovation model, which identifies ways to meet businesses’ needs and accelerate the commercialization of these new solutions into their enter prise. This model ensures that people, not technologies, are the focal point behind innovations that are open to various environments and created with purpose and relevancy to their businesses providing the ability to exceed their goals and objectives.
Avaya Product and Service Spotlight
Featured Products and Services
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Avaya Flare™ Experience
Avaya Flare™ Experience is groundbreaking software that offers a uniquely compelling multi-modal collaboration experience. Delivered on the Avaya Desktop Video Device, the Avaya Flare™ Experience offers quick and easy access to real-time communications and collaboration tools. Capabilities...
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Avaya Aura™ Contact Center
Avaya Aura™ Contact Center allows organizations to leverage real-time and historical information to deliver seamless, context-sensitive customer care. It facilitates communication via voice and multimedia channels, so businesses can deliver service on their customers’ own terms. This software...
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Avaya Aura™ System
Avaya Aura™ is the core communications platform supporting unified communications and contact center solutions for midsize to large enterprises. It extends Communication Manager and enables SIP-based session management with innovative capabilities. Leveraging a revolutionary SIP architecture...
Avaya Products and Services
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Business Communications Consulting
When deploying video solutions, your network needs to be operating at optimal performance, which is key to a successful deployment and achieving your ROI. Avaya's Business Communications Consultants can work with you to ensure your video solutions success. Avaya shows you how to use real-time...
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Managed Video
Save on expensive travel when you use video conferencing to bring together colleagues, customers and partners from anywhere in the world. Deliver worry-free, cost-effective video conferencing throughout your business with turnkey Avaya Managed Services for Video. Avaya's focus on user...
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Stress Testing
As communications environments expand to support more multi-vendor devices and applications, interoperability concerns become more commonplace. Avaya Stress Testing Service evaluates business-critical applications to assure performance is as designed. Regardless of implementation scope or...
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Self Funded Roadmap
Self Funded Roadmap is a new approach to the challenge to funding new technology deployments. Designed specifically for enterprise communications optimization, an Avaya Self-Funded Roadmap shows how to save and where to invest so you can derive maximum business value from your communications...
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Avaya Proactive Outreach
Proactive Outreach allows businesses to reach out to customers with timely, personalized, actionable information—delivering improved service while reducing the volume of incoming calls. This automated customer contact solution uses the organization’s own business systems to trigger automated...
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Avaya Intelligent Customer Routing
Avaya Intelligent Customer Routing lets businesses capitalize on the next competitive differentiator: the Customer Experience. Avaya has unified self- and assisted- service into a single smart call routing solution that dynamically manages available media and IT resources while enabling a...
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Avaya one-X® Agent
Avaya one-X® Agent is a desktop software application built specifically to meet the needs of contact center agents. Avaya one-X Agent gives contact center agents the desktop software they need to be more productive, whether they're working in a headquarters location, a branch office or home...
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Avaya Software Communication System
The Avaya Software Communication System enables small and medium-sized businesses to deliver powerful unified communications applications to improve employee productivity, collaboration, and mobility—all while reducing communications costs. Integrate communications for every user—at a sensible,...
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Avaya Business Communications Manager
Business Communications Manager is the award-winning Linux based IP/TDM PBX convergence system for small and medium enterprises. It offers one common feature-rich software stream on both the Business Communications Manager 50 or Business Communications Manager 450 platforms. This system is...
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Avaya IP Office
Built from the ground up specifically for small and medium-size businesses, IP Office delivers the communications capabilities big businesses are used to; with the elegant simplicity and ease of use small businesses consider a "must have." This best of both worlds helps growing businesses...
