Assist SpA

We provide professional and technological services to innovate, improve and manage the sales and customer service processes.

Labs are the concrete tools Assist uses to implement actions for improvement and innovation of the customer experience and customer operations. Assist runs a User Experience Lab and two Call Labs.

We provide consulting services in Organization and performance management, Customer operations, Digital and ergonomic information channels.

Assist also has two data centers for the centralized management of technological services, assigned to a group of professionals and technical experts who oversee the design, implementation and operation of the systems.

The outsourcing services that Assist manages are customer care, technical help desk, telephone sales, market research and phone collection.

Specialties

Organization&performance mgmt, Customer operations, Digital & ergonomic information channels, Hosted contact center, Automated contact mgmt, CRM applications&systems, Customer care, Technical help desk, Telephone sales, Market research&phone collection