AMC Technology is a leading provider of multi-channel integration solutions that allow contact centers to manage all types of customer interactions more effectively and deliver superior levels of customer service. AMC's Multi-Channel Integration Suite(TM) features an open architecture that seamlessly integrates customer relationship management (CRM) applications and contact center CTI solutions.
Used every day by thousands of agents around the globe, AMC’s vendor-certified integration solutions are deployed with leading CRM application providers including SAP, Oracle Siebel and PeopleSoft CRM, Microsoft, and salesforce.com and leading contact center solution providers including Aspect, Avaya, Cisco, and Nortel.
Our customers include over 200 innovative organizations that rely on AMC solutions to better serve their customers. AMC is a privately held software development company founded in 1995 and headquartered in Richmond, Virginia.
Specialties
Managing customer interactions; improving customer service; reducing costs; CTI and CRM integration
