Agility Metrics is one of North America’s leading vendors of Customer Experience Measurement solutions. Agility Metrics employs a full-spectrum, multi-mode data collection methodology to capture ground-level voice of the customer insights that, when acted upon, yield proven increases in customer satisfaction, brand loyalty, and operational efficiency. Since its inception, Agility Metrics has captured closed to 10 million pieces of real customer feedback from thousands of in-store locations across the continent. Agility Metrics provides a broad array of industry-specific solutions and works with leading retail, restaurant, automotive, and financial services brands, as well as internationally renowned healthcare providers.
Specialties
Customer Experience Measurement, Customer Feedback, Consumer Insights, Enterprise Feedback Management, Customer Satisfaction & Loyalty, Online Surveys, Net Promoter Score, The Ultimate Question
