ACCENT Marketing Services is the performance marketing company for brands that are passionate about keeping and growing customers. Our data-driven approach combines the right tools, strategies and resources to help brands get the most out of their customer relationships. And our Continuous Engagement Improvrment process is proven to transform customer service touchpoints into powerful relationship and brand-building tools.
Since 1993, ACCENT has helped world-renowned brands acquire, support, retain and grow customers at every lifecycle stage. Today, we provide expert guidance to help our clients engage with their customers in the digital, social, interactive and real-time world. By consistently delivering personalized and engaging experiences, ACCENT has turned clients like BJ's Wholesale Club into a Forrester Top 10 Customer Experience firm and helped a Fortune 100 telecommunications client move from worst to first in customer services.
Whether consumers are on the phone, online or in social networks, ACCENT ensures our clients are part of the conversation. Because every time a customer interacts with a brand, it's an opportunity.
Specialties
Customer Engagement, Support: Self-Service, Agent-Assisted, and Peer-to-Peer, Social Media Monitoring and Engagement, Customer Retention, Acquisiton, and Loyalty
New hires at ACCENT Marketing
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Vice President, Growth & Development
Came from...
TLC and Associates, Senior Vice President Sales
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Site Director - Engagement Center
Came from...
Sears Holdings Corporation, General Manager - Customer Care Network / Unit Manager - Service Contracts
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Account Executive
Came from...
Communefx - An MDC Partners Company, Marketing Operations Manager
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ACCENT Marketing Activity on LinkedIn
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ACCENT Marketing New blog post - VP of Employee Engagement Alec White on ACCENT's focus on engaging our employees and introducing our Five Steps to a Successful Employee Engagement -
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ACCENT Marketing has a new Social Media Engagement Specialist
John Lewis is now Social Media Engagement Specialist
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ACCENT Marketing has a new Account Executive
Jeanette Koehler is now Account Executive
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ACCENT Marketing New Blog Post - CEO Tim Searcy discusses The Five Steps of a Successful Customer Engagement
