An award winning, value-driven, 24/7 telephone answering service providing voice and text messaging, order entry, virtual office utilizing live bilingual operators specializing in superior messaging.
When we started, in 1971, ABA took messages by hand and kept track of who was on call, when to call and clients could be reached. Now, messaging is on computers and information can be extremely complicated. Information we ask for may be in response to an advertisement when we take orders; we may need to answer technical questions for our client´s customer service hot line; sometimes we need to ask for several telephone numbers and best times for our clients to return calls; equipment breakdowns require reaching service technicians in a short time frame; just to name a few. ABA answers live calls on the Internet. ABA writes elaborate formulas to compute quantity discounts, shipping & handling, ordering, dealer locates and customer service responses to technical questions. We compile custom reports for clients and deliver messages, information or reports by voice mail, printer, fax, modem, email or web. When clients have questions or need help, ABA is ready.
We are your call handling heroes!
Specialties
telephone answering service, call center, order entry, messaging, virtual office
A Better Answer Activity on LinkedIn
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A Better Answer We wrote a New Guide! Learn the techniques our TSRs (telephone service reps) use every day to take control of the call, take a great message and do both while being cost and time effective! -
A Better Answer Rate of speech can affect the quality of your call! We've put a few tips and tricks about how you can use your voice to improve the quality of your calls!
