PSShelp

PSS provide 21st century communication solutions that helps Contact Centers become multi media centers to meet changing customer demands.

We uniquely help optimize and support both platform and applications until the time comes to move to next gen solutions. We then help do it cheaper, quicker and with less risk than anyone.

We help enterprises, carriers and service providers to deliver world class customer service, affordably and effectively.

PSS is unique in being able to expertly support

Platforms – Regardless of the manufacturer
Applications – Irrespective of who wrote them

PSS provide support that sustains, extends and enhances the life of legacy IVR platforms with specific expertise with Nortel and Intervoice. In many cases these need to be refreshed to take advantage of new innovations that are available.

We also work with all of the main platform manufacturers such as Genesys, Holly, Avaya to deploy and make sure that new solutions hum along providing the peak performance they were designed to do

We can help by optimizing and supporting both platform and applications until you are ready to move to next gen solutions. When that time comes we can help further by doing it cheaper, quicker and with less risk than anyone else.

When it comes to support we can free you from the frustration of being locked in to multi-vendor expensive long term contracts that often deliver a limited and poor service.

Specialties

Social Media, Call Center, Contact Center, IVR, CTI, VoIP, Nuance, Nortel, Genesys, Avaya, SIP, Mobile, Customer Service Center, Legacy IVR Support, Customer Interactions, Cisco, Convergys, Intervoice