Bluehawk’s InSite® 3.0 offers a complete Service Desk managed package that installs easily on your existing Salesforce seat or come with Salesforce seat that makes available access to the Force.com platform and provides an efficient, low-cost cloud-based solution as compared to expensive legacy premise-based Service Desk applications.
InSite® 3.0 is the industry’s first cloud-based, Pink Verified plus & ITIL v3.1-certified ITSM platform.
InSite’s key features include newly designed GUI to allow IT departments to set up and quickly track key performance indicators that are critical to IT Service Desk needs. Unlike costly premise-based Service Desk solution, TCO is far less and offer more robust features that is SLA compliant by utilize the Salesforce platform.
InSite® 3.0 is the third major release of the InSite application that provides an large array of ITIL modules:
Incident Management,
Problem Management,
Change Management,
Service Asset & Configuration Management,
Request Fulfillment,
Service Level Management (SLM),
Knowledge Management,
Service Catalog Management,
Service Portfolio Management
Additional features include:
Active Directory Integration
Survey Tool
Auto Discovery
Remote Login
Chatter Support
Bluehawk enables its accounts to concentrate on running their business and optimizing operations– rather than utilizing scarce IT resources for tactical and reactive firefighting.
Specialties
IT Service Management, Infrastructure Management, Help Desk, Service Desk
