EC Group is one of the UK’s leading providers of specialist outsourced business and direct marketing support services, which include Customer Services, Response Handling, Fulfilment, Mailings, Storage, Distribution, and E-Commerce Solutions.
Our operations are tailored to meet each client’s individual requirements, from the handling of simple one-off distributions and mailing campaigns, through to total project management of design, print, storage, fulfilment and distribution contracts.
We have many years experience in providing business services to some of the UK’s most prestigious companies and organisations.
We are fully accredited to ISO 9001 and ISO 14001, and registered members of the DMA (as a Response Management Specialist), ISP, CCA, FTA and UKWA.
EC Group is a robust commercial proposition with sales revenue of circa £10m and a strong Balance Sheet with net assets of over £3m.
We provide a bespoke service to meet all of our clients’ specific requirements, leveraging our combined expertise across a broad customer base to provide added value benefits and scaleable, future-proof solutions.
Customer Services
- Multi-channel contact centre services
- Response handling of free or priced goods
- Mail order fulfilment
- E-commerce solutions
- Data-capture, database and subscription services
- Merchandise sourcing and procurement
Fulfilment & Logistics
- Collation and packing of product & POS kits
- Warehousing and inventory management
- National and international distribution
- Returns and reverse logistics
- Tracking, management and reporting
- Tailor-made & off-the-shelf packaging materials
- Supply chain management
Marketing Communications, Design & Print
- Copywriting, editing and page layout
- Print on demand
- Direct marketing and mailing services
- Digital Asset Management
- Design - brand identity and marketing collateral
- Digital design - workflow solutions, websites, catalogue management
- Commercial print
Specialties
BPO - Outsourced Marketing Support Services, Managed Warehousing, Fulfilment and Logistics
