Companies > Source Support Services, Inc.

Source Support Services, Inc. is an Atlanta based company offering after-sale IT hardware services and support to organizations all over the world. Today over 80 companies such as Seneca Data,, Bell Micro, Ciara Technologies, Penguin Computing and Network Engines are utilizing our added value services to increase customer satisfaction and decrease “cost of services.”

Over the past 10 years, our portfolio of IT hardware services has grown to include: worldwide same day/next day on-site repair, depot repair, 24/7 technical help desk support, reverse logistics and parts management. We provide these services to system manufacturers, integrators, and channel resellers around the world. We have a supported install base of over 200,000 systems in over 5035 countries and have now performed over 36,000 service events around the world.

Source Support’s goal is to develop an “Added Value Partnership” with each of its customers to play a key, quality role in each company’s goal to improve overall services efficiencies and profitability!

We strive to add value to our partner's post sales operations by effectively increasing their efficiencies while reducing costs in the following areas:

- Purchasing, supplying and managing your replacement parts and your parts inventory.
- Dramatically reducing your resources required today to manage the "Parts RMA Process" with your vendors.
- Return (non-return) of defective replacement parts from your end users!
- The cost of help desk personnel and time. We take first call and "own" the service events "cradle to grave".
- Overall management of the after sales services and reverse logistics piece of your business.

We are able to do this while also giving you the ability to offer same day and next business day on-site response all over the world.

For more information, please feel free to visit our website at www.sourcesupport.com, or contact us at sales@sourcesupport.com.

Specialties

High Performance Computing Support, Post Sales Services, 24/7 Help Desk, Next Business Day On-Site, On-Site IT Repair Services