Etech is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat. For over a decade, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers. We are a Tier One preferred provider for Fortune 500 companies and employ roughly 2300 team members in the US, India, and Jamaica.
Etech is the pioneer in web chat services and has proven results in lead generation, sales and service. We provide a sophisticated chat solution that monitors web site visitors, identifies and engages prospects, and converts prospects into customers.
Through Etech’s QA process, we record 100% of all voice and chat interactions to ensure an ever-improving customer experience. Etech also gathers business intelligence data from each interaction to drive strategic recommendations for continued sales and service improvements. These differences allow us to provide industry-leading service, stellar CSAT scores, and sound sales and service solutions that help increase revenue and gain greater efficiencies overall.
Specialties
Contact Center Services, Quality Assurance (EMS), Development Services, Student Enrollment, Collections, Multilingual Support (Spanish, English, Hindi, etc), Live Chat Services
Etech Texas Activity on LinkedIn
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Etech Texas has a new Account Leader
Lisa McBride is now Account Leader
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Etech Texas has a new Assistant Vice President
Cindy Edwards is now Assistant Vice President
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Etech Texas has a new Database Administrator
Nidhin Atholi is now Database Administrator
