Second To None partners with the world's leading brands to model, measure and manage the customer experience through customer feedback, mystery shopping and compliance audit research. Serving Fortune 1000 brands and companies seeking to be the customer-centric leaders of tomorrow, our solutions support organizations in measuring, understanding and improving the customer experience across all touchpoints. National and international coverage. Online reporting supported with a full suite of analytics. Recipient of Inc. 5000 Fastest Growing Private Companies 2007, 2008 and 2009.
Specialties
customer feedback surveys, guest satisfaction, compliance audits, mystery shopping, secret shops, brand performance, voice of customer, market research, customer insights, customer advocacy
