M&C Associates is a premier provider of IVR, Speech and CTI solutions to enterprises and government agencies across the United States and Canada. M&C is a certified Avaya Business Partner and provides a full suite of services for the Avaya Voice Portal and Nortel MPS & legacy VPS IVR platforms.
Services include pre-sales consultation and needs assessment, custom application development, script and call flow design, grammar development, vocabulary recording & digitization, Speech Recognition & Text-to-Speech, Proactive Monitoring, on-going system and application maintenance, and Help Desk services.
For more information, visit www.m-cassociates.com
Specialties
Interactive Voice Response, IVR, Self Service, Speech, Contact Center Solutions, Voice XML, Avaya Business Partner, Avaya DevConnect Technology Partner
