As an innovator in integrated contact solutions, Infinity Contact has a singular focus: We collaborate with clients to help them Get Customers, Keep Customers and maximize customer lifetime value. Acting as a seamless extension of each client’s business, Infinity Contact leverages every opportunity to create memorable experiences that translate into lifelong customer relationships.
Using a “boutique” approach, customer acquisition and retention needs are carefully evaluated by a team of experts to design a custom solution for each client. This proven approach is applied to both pilot programs and full scale implementations.
Optimal bottom-line results are consistently generated by applying the most relevant blend of contact tools, data management technology, and industry specific talent. Customers and prospects are engaged based on their preferred method of communication (voice, e-mail, chat, SMS) and stage of the customer lifecycle.
From strategic sales planning, to customer data analytics, customer acquisition and predictive modeling, Infinity Contact delivers acquisition and retention results in the most cost efficient and professional manner possible.
Industry expertise: automotive, finance, software/technology, healthcare, financial services, professional services, manufacturing, utility/energy.
Specialties
Outsourced Call Center, Customer Acquisition, Customer Retention, Outsourced Sales, Customer Relationship Mgmt, B2B Sales, Inside Sales, Customer Care, Chat / click-to-talk, Customer Experience Management, B2B Program Design, Appointment Setting, Lead Generation
