Magellan Solutions Outsourcing Inc. is an expanding Philippines-based call center that offers a comprehensive suite of outsourced voice-enabled customer care to small and medium businesses around the world.
Established in 2005 as an inbound call center, Magellan Solutions today has a diversified range of services such as lead generation, appointment setting, order taking, telephone answering services, help desk call center, customer support, back-office and more.
The company boasts of 800 seats in 2 redundant sites in Metro Manila. The head office located in San Juan City is a 240-seater operations center, which houses the management and business support teams. The second facility in Mandaluyong City was opened in November 2010, housing 280 "capable" seats at the mezzanine floor and 280 more on the 33rd floor.
Magellan Solutions Outsourcing Inc. utilizes the latest telecommunications and call center technologies to provide the most cost-effective, yet fully-redundant system for its clientele. It has technically advanced VoIP equipment and is 100% digital. The flexibility of its system still allows the company to connect to legacy equipment.
Specialties
order taking, reservations call center, telephone answering services, lead generation, market survey, inbound surveys, help desk or technical support call center, multi-lingual support, non-voice transcription, e-mail response, customer service, web chat
