Aspect Software

Aspect Software Activity on LinkedIn

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  Aspect Software

  

  Mastering the Social Dialogue in Your Contact Center brighttalk.com

  Join Rusty Coleman as he takes a closer look at customer empowerment. New technologies like smartphones combined with the advent of social media have created a new consumer—we call them Consumer 2.0 -- that takes for granted...

  7 hours ago
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  Aspect Software

  

  Small Help Desk, Big Challenges: Aspect Contact in Action blogs.aspect.com

  by Mike Butts on May 23rd, 2012 From a contact center manager's perspective, less time spent on repetitive, day-to-day tasks leaves more time to devote to high-level, bigger picture planning and strategy for transforming the...

  1 day ago
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  Aspect Software

  

  Facebook Isn’t The Key To Social Business; Connecting It to the... blogs.aspect.com

  by Mike Sheridan on May 22nd, 2012 Last week, The Brainyard published an article on the social business impact of the Facebook IPO.  The question was raised if the event would bring awareness and credibility to business social...

  2 days ago
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  Aspect Software

  

  New Insight into Customers’ Preferred Channels blogs.aspect.com

  by Chris O'Brien on May 21st, 2012 Remember the good old days of customer service? You know, when the contact center was just a “call center,” and companies dictated the terms of engagement? No one needed to analyze consumers’...

  3 days ago
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  Aspect Software

  

  Improved Collaboration Among Nurses Can Improve Performance at... blogs.aspect.com

  by Amy Wagner on May 18th, 2012 Recently, the American Nurses Association (ANA) and the American Organization of Nurse Executives (AONE) released principles to support collaborative relationships among clinical nurses and their...

  4 days ago
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  Aspect Software Join us at ACE and network with your peers in the customer experience, contact center and IT arenas. You can look forward to exceptional session content as well as the chance to form new professional connections. Don't wait to register -- early bird pricing ends TODAY!

    ASPECT CUSTOMER EXPERIENCE (ACE) 2012 aspect.com

  Come together with industry leaders, Aspect experts and your peers for three days of collaboration and discovery. With an emphasis on industry issues and best practices, ACE offers an unparalleled opportunity to connect with...

  7 days ago
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  Aspect Software is hiring: Professional Services Consultant_12 Months Contract in Gurgoan

  7 days ago
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  Aspect Software Companies with small contact centers or help desks can maximize their ROI from an enterprise-wide deployment of Microsoft Lync, capitalizing on Lync’s capabilities to streamline multichannel customer contact. Learn more at the May 31st webinar.

  Get the Most from Microsoft Lync pages05.net

  Join us for Transforming Your Small Contact Center or Help Desk into a Strategic Weapon -- an in-depth look at the challenges facing service centers with fewer than 100 agents, and how to leverage your investment in Microsoft Lync to unlock...

  8 days ago
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  Aspect Software Customer service mistakes happen. How a company responds can make or break the customer experience.

  

  Customer Service Fails: How to Make Things Right blogs.aspect.com

  by Chris O'Brien on May 16th, 2012 When mistakes happen in the course of the customer experience, it upsets the delicate balance between customer and company: what is expected vs. what is delivered. If what is delivered is NOT...

  8 days ago
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  Aspect Software Early bird registration for the Aspect Customer Experience (ACE) event ends this Friday, May 18. If you haven’t yet registered, take advantage of this opportunity now to attend ACE and save!

    ASPECT CUSTOMER EXPERIENCE (ACE) 2012 aspect.com

  Come together with industry leaders, Aspect experts and your peers for three days of collaboration and discovery. With an emphasis on industry issues and best practices, ACE offers an unparalleled opportunity to connect with...

  10 days ago

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