Trinicom is the largest provider of multi-channel customer interaction software of the European mainland. It has been positioned by Gartner Inc., in the Niche Quadrant of the Magic Quadrant for CRM Web Customer Service 2011. Our vision is that valuable interactions result in satisfied customers and long term win-win relationships. Therefore we provide a software solution which allows companies to align their customer contact with their brand promises as well as with the customer expectations that arise from these promises. We focus primarily on the development, implementation and support of our core solution: Trinicom 5 (T5). This web-based default application is entirely focused on the customer interaction process of an organization and ensures that all customer contacts can be handled quickly and uniformly from a central knowledge base. Trinicom also offers customers a multi-channel approach to optimize their contact centre, focusing on improving the service delivery provision through web self-service, e-mail management, live chat, chatbots, call management and webcare, as well as reducing the service costs. Trinicom's clients include leading national and international organizations such as, Agis Health Insurance, Albelli, Cendris, CanalDigitaal, Carglass, Conrad Electronic, De Kindertelefoon, De Telefoongids/Gouden Gids, IKEA, Rabobank, Rijksuniversiteit Groningen, Telfort, Thomas Cook, TUI and Univé.
Specialties
Multi Channel, Contact Center, Call Center, Selfservice
New hires at Trinicom
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Accounting
Came from...
Eijerkamp Retail Groep, Financieel Administratief Medewerker
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