The Daniel Group provides strategy, research and customer service improvement programs to business-to-business companies. Our ServiceConnect transactional survey process is a proven way to measure, manage and improve B2B customer service.
The ServiceConnect program is currently employed at over 65% of the Caterpillar dealers in North America. The process is conducted via telephone interviews and we currently provide interview capabilities in English, Spanish and French.
Our MarketConnect research product line to better understand customer and employee needs. Our StrategyConnect planning services provide clients with a proven way to make their strategy development process more effective.
Shortly, we will be introducing our TrainConnect training. It is designed to help our clients create the kind of service experience that helps set them apart from competition.
Specialties
business-to-business, B2B, client loyalty, customer loyalty, consulting, market research, customer service, Strategic Planning
