Enkata is a leader and innovator in cloud-based customer experience analytics and workforce optimization. Our solutions give customer-centric companies visibility into the entire customer experience across each customer touchpoint – social, self-service, live assistance, and retail sales and service operations. Customers achieve impressive gains in customer service industry rankings while reducing the cost to service each account. Enkata’s Customer Journey Cloud is a set of analytics-powered solutions that capture unstructured data from voice and desktop sources used to improve operational process and employee performance. Fortune 100 companies trust Enkata to examine millions of customer interactions each day ensuring that each is delivering value to their customers.
Specialties
SaaS / Cloud, On Demand, Performance Management, Analytics, Sales and Service Operations, Workforce Optimization, Customer Experience Analytics, Speech Analytics, Desktop Automation
New hires at Enkata
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Sr. Support Engineer
Came from...
Volvo IT, Senior BS Engeneer, Support Team Manager: AppDev&Maint., MCITP, MCDBA, MCPD T-SQL
Enkata Activity on LinkedIn
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Enkata Enkata announces a 3-part webinar series dedicated to how call center & back office operations can put the latest practices and desktop analytics tool to work.
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Enkata 3-Part Webinar Series: New Desktop Practices Drive Productivity Gains Enkata announces a 3-part webinar series dedicated to how call center & back office operations can put the latest practices and desktop analytics tool to work. 1st topic/Feb 15: Automatically and precisely capture who called and why 2nd topic/Feb 29: Identify skill gaps for targeted coaching of call center agents and back office personnel. 3rd topic/Mar 14: Automate routine desktop tasks – reduce error rates and improve time to completion Register today for the February 15th session
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Enkata Check out our new video "Enkata and the Customer Journey Cloud"
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