Witness Systems, Inc. provides workforce optimization software and services primarily in the United States. It offers Impact 360, an integrated workforce optimization solution, which enables organizations to capture, analyze, and act on cross-functional information concerning workforce performance, customer interactions, and customer service processes. Impact 360 comprises various components, including quality monitoring and high-volume compliance recording solutions that record multimedia interactions, including traditional voice, Web chat, and email, based on user-defined business rules to enable customers to evaluate the performance of their customer service representatives (CSRs); workforce management products that enable customers to develop strategic staffing plans, deploy skilled resources, and evaluate productivity of CSRs in a contact center, branch bank, or back office operations; performance management applications that provide comprehensive analytics, including performance scorecards, and reports of customer interaction and CSR performance; e-learning applications deliver ongoing training tailored to CSR needs and competencies; and customer feedback solutions that surveys customers immediately after their interactions with agents over the IVR, Web, and e-mail. Witness Systems also provides a range of consulting, implementation, training, and support services. The company offers its products and services to financial services, communications services, manufacturing, utility, retail, transportation, travel, and outsourcing companies through resellers, distributors, original equipment manufacturers, and systems integrators. It also has operations in the United States, the United Kingdom, Australia, Canada, China, India, and Japan. The Company was founded in 1988 and is headquartered in Roswell, Georgia. As of May 25, 2007, Witness Systems Inc. is a subsidiary of Verint Systems Inc.