At West Interactive, a division of West Corporation, we give companies the power to bridge the divide between providing superior services and reducing customer contact costs. Our focused and comprehensive voice self-service solutions, featuring touch-tone, speech recognition, natural language speech and other interactive voice response (IVR) technologies, allow your customers to easily access information or conduct transactions, via traditional or wireless telephones, hand-held devices or the Internet.

We have over a decade worth of experience across a wide range of industries and are skilled at providing your company with a level of service and attention that is unrivaled. Our robust, standards-based, open architecture supports automated call control, computer-telephony integration (CTI), Voice over Internet Protocol (VoIP) and VoiceXML. We also help you protect your investment by obtaining a license of the Ronald A. Katz Technology portfolio of patents for elements of service provided by West Corporation or its affiliates.