TeleTech Holdings, Inc., together with its subsidiaries, provides onshore, offshore, and work-from-home business process outsourcing services. Its services include the transfer of its clients’ front and back office business processes to its delivery centers or work-from-home associates. The company’ front office services comprise helping clients to manage the customer lifecycle, from acquiring and on-boarding through support and retention. TeleTech’s back office services include managing clients’ critical processes, such as products or service provisioning; lead generation, fulfillment and sales support; expense, loyalty, reward, and supply chain management; claims, collections, loans, payment, and warranty processing; tier 1 through 3 technical support; retirement plan administration; data analysis, intelligence, and market research; network management; and workforce recruiting, training, and scheduling. The company also manages the operations of delivery centers for its clients. It serves clients and governments in the automotive, broadband, cable, financial services, healthcare, logistics, media and entertainment, retail, satellite, technology, travel, wireline, and wireless industries. TeleTech has operations in the United States, Argentina, Australia, Brazil, Canada, China, Costa Rica, England, Germany, India, Malaysia, Mexico, New Zealand, Northern Ireland, the Philippines, Scotland, Singapore, and Spain. The company was founded in 1982 and is headquartered in Englewood, Colorado.
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