As a contact center outsourcer that specializes in customer care, Telerx helps blue-chip companies achieve bottom line results by optimizing customer, consumer and employee relationships. We manage interactions, strengthen relationships and provide valuable market intelligence that yields return on investment in marketing, product and process improvement. Telerx offers flexible options, advanced technology and tailored contact center solutions that fit each client’s unique goals, market and budget.
A wholly owned independent subsidiary of Merck and Co., Inc., Telerx provides multi-channel contact handling for Fortune 500 companies including consumer goods and services, durable goods, pharmaceuticals, healthcare, and retailing.
Telerx was founded in 1980 and is headquartered in Horsham, Pennsylvania.