TeleDirect International, Inc. develops and provides customer interaction solutions. It offers Liberation, a business-to consumer CRM platform that includes customer interaction management, customer relationship management, and workforce optimization solutions, which enable enterprises to acquire and retain the customers. The company also provides various system solutions; and hosted services, such as maintaining and supporting hosted contact center arrangement; and design and development services, which include project review, meeting, application development, project management, on-site installation and training, and post-installation services. In addition, TeleDirect offers system maintenance and repair services, such as parts replacement, remote diagnostics, software enhancements, and on-site maintenance services. It serves industries, such as newspaper publishing, cable MSO, travel and leisure, healthcare, mortgage, collections, insurance, and other financial services. The company was founded in 1983 and is based in Scottsdale, Arizona.