IT'S OUR BUSINESS TO SUPPORT YOUR BUSINESS

TechTeam brings a focused set of technical support and IT outsourcing services to the task, built on a foundation of global reach, agility and responsiveness, excellence in delivery, and deep experience.

Our company focus is on supporting technology users and distributed IT infrastructures with a keen understanding of the importance of IT in the success of today’s businesses.
We Deliver:

* increased satisfaction levels
* increased productivity
* reduced cost
* continuous improvement

...and ultimately, improved business process execution.

Specific Services

* IT Outsourcing Services - Innovative IT infrastructure outsourcing supports your end users, around the clock, around the world.
* Technical Support Business Process Outsourcing - Help desk customer support for clients as they use your IT products and services, in more than 30 languages.
* Specialized Solution Support - In-depth IT support for:
* Professional Services - In our work supporting outsourcing global clients, we’ve developed best practice capabilities; let us share them with you.

Global Service Delivery Model

TechTeam leverages a ‘global factory’ approach to provide consistently high quality IT service in a cost effective manner in 32 languages from 19 delivery centers in North America, Western and Eastern Europe, and the Asia-Pacific region. With this capability, we are able to provide flexible options for onshore, near-shore and offshore delivery based on your needs. Our global IT outsourcing services bring standard processes and tools based on best practices from the industry and our extensive experience, balanced with the unique needs of our individual customers. Our global standards include:

* ITIL-based processes
* Lean Six Sigma for continuous improvement
* ISO 9001:2000 certification (moving to ISO 9001:2008)
* CA IT service management tools